Welcome to the www.marygreenwell.com website (the 'Website') Terms and Conditions. HCT Group whose Registered Office is at First Floor Pepys Court, 84-86 The Chase, London, SW4 0NF (VAT Number GB 473 304 166)  the Licensor and therefore owner of PLUM and Mary Greenwell Trademarks (Mary Greenwell, PLUM, 'we', 'us' or 'our') provides the content and services available on this Website. Your use of this Website is subject to the following Terms and Conditions.

By using this Website, you are acknowledging that you have read, understand and agree, without limitation, to be bound by these Terms and Conditions.

1. Registration and Orders

1.2 Placement and acceptance of your order

1.2.1 We must receive full payment of the whole of the price for the goods that you order before your order can be accepted. At any point up until then, we may decline to fulfill your order. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form acknowledging receipt of your order and confirming the value of your order which has been debited to your debit/credit card. This is an order confirmation. Our acceptance of your order brings into existence a legally binding contract between us.

1.2.2 We retain the legal ownership of all products until we have received full payment.

1.2.3 We shall automatically and immediately regain legal ownership of the products in the event that we refund payment to you.

1.2.4 If we are unable to supply a particular item or there is a delay in supplying an item for any reason beyond our reasonable control (including but not limited to an item being out of stock, our identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you.

1.2.5 We shall be pleased to assist if you have any queries or require any information regarding your order. Please email us at info@marygreenwell.com or call us on +44 (0) 207 720 8206.

1.3 Payment

1.3.1 The prices payable for goods that you order are as set out in our Website. All prices are inclusive of VAT at the current rate.

1.3.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out below.

1.3.3 You can pay by Paypal, Mastercard, Visa, Visa Electron, Solo, Maestro or American Express card.

1.3.4 Payment for each order will be taken from your debit/credit card at the point at which you purchase the product(s).

2. Delivery

2.1 We will deliver the goods ordered by you to the address you provide us.

2.2 Delivery will be made as soon as possible after your order is accepted and depending upon the method of delivery you require.

2.2.1 Standard
Within the UK, orders will be dispatched to arrive between 3 - 5 working days.
Within the EU (outside of the UK), orders will be dispatched to arrive between 7 - 10 working days.
Orders outside of the EU will be dispatched to arrive between 10 - 14 days.

2.2.2 Express
Within the UK, to guarantee your Mary Greenwell products arrive the next day, please place your order by 12pm (GMT) Monday - Friday. Orders received after 12pm will be dispatched on the next working day. Orders placed on a Friday, Saturday or Sunday will be delivered on the following Tuesday.
No Express Delivery service is offered to locations outside of the UK.

2.2.3 Shipping Prices UK

UK Zone 1		£4.95		£	£4.95
UK Priority Zone 2		£7.95		£n/a	£7.95
Europe Zone R, S, T		£24.00		£10.00	£34.00
International Zone U		£30.00		£10.00	£40.00
International Zone V		£30.00		£10.00	£40.00
International Zone A		£28.00		£10.00	£38.00
International Zone B		£33.00		£10.00	£43.00
International Zone C		£39.00		£10.00	£49.00
International Zone D		£42.00		£10.00	£52.00
International Zone E		£42.00		£10.00	£52.00
International Zone F		£33.00		£10.00	£43.00
Intercontinental	Zone
CANADA	A
AUSTRALIA	B
CAMBODIA	B
EAST TIMOR	B
HONG KONG	B
INDONESIA	B
JAPAN	B
LAOS	B
MACAU	B
MALAYSIA	B
MEXICO	B
NEW ZEALAND	B
PHILIPPINES	B
SINGAPORE	B
SOUTH KOREA	B
TAIWAN	B
THAILAND	B
VIETNAM	B
ALGERIA	C
BAHRAIN	C
BANGLADESH	C
BHUTAN	C
BRUNEI	C
EGYPT	C
INDIA	C
IRAQ REPUBLIC	C
ISRAEL	C
JORDAN	C
KUWAIT	C
LEBANON	C
LIBYA	C
MOROCCO	C
MYANMAR	C
NEPAL	C
OMAN	C
PAKISTAN	C
PALESTINE AUTHORITY	C
QATAR	C
SAUDI ARABIA	C
SRI LANKA	C
SYRIA	C
TUNISIA	C
U.A.E.	C
YEMEN	C
ANGUILLA	D
ANTIGUA	D
ARGENTINA	D
ARUBA	D
BAHAMAS	D
BARBADOS	D
BELIZE	D
BERMUDA	D
BOLIVIA	D
BRAZIL	D
BRITISH VIRGIN IS.	D
CAYMAN ISLANDS	D
CHILE	D
COLOMBIA	D
COSTA RICA	D
DOMINICA	D
DOMINICAN REPUBLIC	D
DOMINICAN REPUBLIC	D
ECUADOR	D
EL SALVADOR	D
FRENCH GUIANA	D
GRENADA	D
GUADELOUPE	D
GUATEMALA	D
GUYANA	D
HAITI	D
HONDURAS	D
JAMAICA	D
MARTINIQUE	D
MONTSERRAT	D
NICARAGUA	D
NL. ANTILLES	D
PANAMA	D
PARAGUAY	D
PERU	D
SOUTH AFRICA	D
ST KITTS & NEVIS	D
ST. LUCIA	D
ST. VINCENT	D
SURINAME	D
TRINIDAD & TOBAG	D
TURKS & CAICOS I	D
URUGUAY	D
VENEZUELA	D
VIRGIN ISLANDS	D
AFGHANISTAN	E
AMERICAN SAMOA	E
ANGOLA	E
ARMENIA	E
AZERBAIJAN	E
BENIN	E
BOTSWANA	E
BURKINA FASO	E
BURUNDI	E
CAMEROON	E
CAPE VERDE	E
CENT AFR REP	E
CHAD	E
CONGO	E
COOK ISLANDS	E
DEMOCRATIC REPUBLIC OF C	E
DJIBOUTI	E
EQUATORIAL GUINEA	E
ERITREA	E
ETHIOPIA	E
FIJI	E
FRENCH POLYNESIA	E
GABON	E
GAMBIA	E
GEORGIA	E
GHANA	E
GUAM	E
GUINEA	E
GUINEA BISSAU	E
IVORY COAST	E
KAZAKHSTAN	E
KENYA	E
KIRIBATI	E
KYRGYZSTAN	E
LESOTHO	E
LIBERIA	E
MADAGASCAR	E
MALAWI	E
MALDIVES	E
MALI	E
MARSHALL ISLANDS	E
MAURITANIA	E
MAURITIUS	E
MICRONESIA	E
MONGOLIA	E
MOZAMBIQUE	E
NAMIBIA	E
NAURU	E
NEW CALEDONIA	E
NIGER	E
NIGERIA	E
NIUE	E
PALAU	E
PAPUA NEW GUINEA	E
REUNION ISLAND	E
RWANDA	E
SAIPAN	E
SAMOA	E
SENEGAL	E
SEYCHELLES	E
SIERRA LEONE	E
SOLOMON ISLANDS	E
SOMALIA	E
SUDAN	E
SWAZILAND	E
TANZANIA	E
TOGO	E
TONGA	E
TURKMENISTAN	E
TUVALU	E
UGANDA	E
UZBEKISTAN	E
VANUATU	E
WALLIS & FUTUNA	E
ZAIRE	E
ZAMBIA	E
ZIMBABWE	E
CHINA	F
U.S.A.
REST OF COUNTRY	A
Location IDs:
ARE	D
BQN	D
FAJ	D
NRR	D
PSE	D
SIG	D
SJU	D
Intra-European
	Zone
BELGIUM	R
IRELAND	R
LUXEMBOURG	R
NETHERLANDS	R
ANDORRA	S
AUSTRIA	S
DENMARK	S
FAROE ISLANDS	S
FINLAND	S
FRANCE	S
GERMANY	S
GREECE	S
GREENLAND	S
ITALY	S
MONACO	S
PORTUGAL	S
SPAIN	S
SWEDEN	S
VATICAN CITY	S
BULGARIA	T
CYPRUS	T
CZECH REPUBLIC	T
ESTONIA	T
HUNGARY	T
LATVIA	T
LITHUANIA	T
MALTA	T
POLAND	T
ROMANIA	T
SLOVAK REPUBLIC	T
SLOVENIA	T
GIBRALTAR	U
ICELAND	U
LIECHTENSTEIN	U
NORWAY	U
SWITZERLAND	U
ALBANIA	V
BELARUS	V

 

BOSNIA	V
CROATIA	V
MACEDONIA	V
MOLDOVA	V
MONTENEGRO	V
RUSSIA	V
SERBIA	V
TURKEY	V
UKRAINE	V

2.2.4 Due to customs restrictions within certain countries/ states, there is a surcharge on products which are considered hazardous due to the alcohol content, for example fragrance. It is for this reason we must regretfully issue this additional cost

2.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

3. Returns policy

3.1 We hope that you will be happy with your purchase. If for any reason you are not entirely satisfied, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty but you must return the goods in a saleable state. Within the order packaging, you will find a dispatch note with details of your order. You will also find details about exchanging and returning items to us.

3.2 To cancel your contract you must notify us in writing by email to info@marygreenwell.com. If you have any queries then please contact our Customer Services department on +44 (0)207 720 8206, 10am to 5pm Monday to Friday.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area;

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Liability

5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify in writing at our contact address of the problems within 10 working days of the delivery of the goods in question.

5.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

5.2.1 to make good any shortage or non-delivery;

5.2.2 to replace any goods that are damaged;

5.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

5.4 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

5.5 You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of some of our goods may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

5.6 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.

6. Credit card security and registration
We use a secure server to prevent any person from gaining access to your credit card or registration information whilst it is on our site or being transmitted across the internet.

7. Notices

7.1 "Mary Greenwell" is a trading name of HCT Europe Ltd. Registered in England Company Number: 2199998. Registered Office: First Floor Pepys Court, 84-86 The Chase, London, SW4 0NF, United Kingdom.

7.2 Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at: info@marygreenwell.com

7.3 All notices from us to you will be displayed on our Website from time to time.

8. Invalidity
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy
You agree that we may collect, store and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the Terms of our privacy policy.

10. Ownership

10.1 All content available on our Website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of HCT Europe Ltd and is protected by copyrights, trade marks and/or other proprietary rights.

10.2 You are permitted to use this Website for personal purposes only.

10.3 You agree not to use any content of the Website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent.

11. Content

11.1 We attempt to be as accurate as possible when describing our products and prices on the Website. However, subject to applicable law, we do not warrant that the product descriptions, colours or other content available on the site are accurate, complete, reliable, current, or error-free.

11.2 We do not represent or warrant that access to our site, or any part of it will be uninterrupted, reliable or fault free.

12. Virus Protection and Compatibility

12.1 While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the Website is virus-free and secure.

12.2 We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

13. Third Party Websites

13.1 Mary Greenwell may, purely as a convenience to its Website users, from time to time include links to other web sites or material which are beyond its control.

13.2 Such links are in no way an endorsement by us of the referenced content, product, service, or supplier.

13.3 Should you choose to link to or from any off-Website pages or other Websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect.

14. Limitation/exclusion of liability

14.1 The Mary Greenwell Website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our Website and its contents is entirely at your own risk.

14.2 In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for:

14.2.1 Any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the Website; incompatibility of the Website with any of your equipment, software or telecommunications links.

14.2.2 Save as expressly stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our Website.

15. International Access

15.1 HCT Europe Ltd does not warrant or otherwise promise that the Website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom.

15.2 If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

15.3 To the extent that any provision of the Terms and Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force.

16. Customer Reviews

16.1 We welcome your enquiries, feedback, reviews and other ideas (collectively 'Suggestions') regarding the Website or products and services provided by us.

16.2 All Suggestions will be submitted on the understanding that they are non-confidential and non-proprietary to the person or organisation providing them and that they may not be returned to you and that we may not communicate with you in respect of them.

16.3 You also agree and acknowledge that we may use or modify the Suggestions and any ideas, concepts or know-how contained therein without restriction, for any purpose (commercial or otherwise), without acknowledgement or payment to you.

16.4 In providing the Suggestions you agree that you will not misrepresent the origin of the Suggestions and agree to indemnify us for all claims arising from or in connection with any claims in respect of any Suggestion including to any rights therein.

17. Variations
We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these Terms and Conditions. Any changes to these Terms and Conditions will be posted on our site and by continuing to use our site following any such use.

18. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from this Act.

19. Non-waiver
No delay, forbearance or failure by us to take action in respect of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Mary Greenwell of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

20. Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction to resolve any disputes between us.

21. Entire Agreement
These Terms and Conditions, together without current Website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.